FAQ
Answers to all your questions at bjbji
Withdrawals, bonuses, device issues, or account verification — find clear and straightforward answers to the most frequently asked questions about bjbji here.
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Detailed answers to 25+ questions
If you have any questions while using bjbji, this page is made for you. From deposits and withdrawals to casino games, account verification, and welcome bonus terms — we have provided clear explanations for all of these here. Every answer is brief and to the point, so you can quickly find the right information and enjoy your experience without interruption.
Section 01 How to Withdraw Money
Withdrawal requests at bjbji are usually processed within 5 to 30 minutes. Funds reach mobile wallets like bKash, Nagad, Rocket, or Upay quickly. For bank transfers, the time may vary slightly depending on the bank's own processing. Even during busy periods, it generally stays within this range.
Yes, but you need to meet the wagering requirement before withdrawing winnings earned from a bonus. For the welcome bonus, you must wager 20 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before the winnings from that bonus become withdrawable. If you attempt to withdraw before meeting the requirement, the system will reject the request.
A pending status means the request is under review. If it stays pending for more than 30 minutes, first confirm that your account verification is complete and that the wallet number you entered is correct. If the issue is not resolved, contact us via live chat or at [email protected] — the 24/7 support team will assist you promptly.
The minimum withdrawal amount at bjbji is ৳800. This limit applies equally to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. It is not possible to request less than ৳800 in a single withdrawal.
No. According to bjbji policy, withdrawals must always be made to a wallet or bank account registered in the account holder's own name. Sending to a third-party account is not possible, and any such attempt will result in the request being rejected. This is necessary for security and fraud prevention.
Section 02 Device & Technical Issues
If the connection drops, the bjbji system saves the state of the round. When you reconnect and log back in, the result of that round is generally applied automatically. In slot games, any spin in progress is completed, and in live table games, the outcome of bets is determined server-side. If you experience any issue, let us know via live chat.
Yes, bjbji can be used fully on a mobile browser (Chrome, Firefox, Safari) without downloading any separate app. The site is built with responsive design, so slots, live casino, and betting options display well even on small screens. A stable mobile data or Wi-Fi connection is all you need.
First, clear your browser's cache and cookies — in Chrome this can be done from Settings → Privacy → Clear Browsing Data. Then refresh the page. If the problem persists, try using your browser's incognito mode or switch to a different browser. Restarting your device often resolves the issue as well.
On Android, open bjbji.bar in Chrome, tap the menu (three dots) and select "Add to Home Screen". On iPhone, tap the "Share" icon in Safari and then tap "Add to Home Screen". After that, an app-like icon will appear on your home screen and you can open it directly.
bjbji works on any device with a modern web browser — Android smartphones and tablets, iPhone and iPad, and Windows or macOS laptops and desktops. On the software side, Android 8+, iOS 13+, and recent versions of Chrome, Firefox, Edge, and Safari are supported. Some features may not display correctly on older or outdated browsers.
Section 03 Casino & Table Games
In a live dealer game, a real dealer sitting in a studio runs the game in front of a camera, and it is broadcast directly to your screen. You place bets through the interface while the dealer deals cards or spins the roulette wheel. The results are completely live — no computer-generated animation.
In Baccarat, you bet on one of three options: Player, Banker, or Tie. The dealer gives two cards to each hand. The hand whose total is closest to 9 wins. Cards worth 10 or above count as zero (e.g., 15 = 5). Third-card rules apply automatically. The game is straightforward and requires very few decisions.
The roulette wheel has numbers 0–36 (European) or includes 00 (American). You can bet on a specific number, odd/even, red/black, or groups of numbers. A straight-up bet on a single number pays the most, while betting on larger groups like red/black is comparatively safer. The result is wherever the ball lands after the wheel spins.
bjbji's live casino is optimized for mobile. Even on a smaller screen, the live video stream, betting chips, and game controls are clearly visible. Use a 4G or Wi-Fi connection for a better experience and keep your browser updated to the latest version. Playing in landscape mode may also be more comfortable.
bjbji offers different bet limits across various live tables. Low-limit tables are available for new and casual players, while high-limit tables are there for experienced players. The specific limits for each table are shown on screen before you join, so you can check in advance.
Category 04 Account Verification
If verification is rejected, you will usually receive a message stating the reason — such as a blurry photo, an expired document, or a name mismatch. Based on the reason, resubmit the correct and clear documents. If you are unsure what went wrong, contact live chat or email [email protected] and the support team will guide you.
bjbji generally accepts a National ID Card (NID) for identity verification. A passport or driving licence may also be accepted. Take clear photos of both the front and back of the document in good lighting, so that the name, date of birth, and photo are all clearly visible. Damaged or blurry documents are not accepted.
bjbji may request verification at the time of your first withdrawal or after a certain transaction amount. This is done to protect users and prevent fraud. Completing verification in advance speeds up the withdrawal process and reduces the chance of any delay.
Yes, this is very important. The name registered on your bjbji account, your wallet (bKash, Nagad, etc.), and your bank account must all match exactly. If the names do not match, your withdrawal request may be rejected. Use your correct name when creating an account to avoid any complications later.
bjbji uses SSL encryption to keep all data secure. Submitted documents are stored under strict security protocols and are used solely for verification purposes. Personal information is not shared with third parties. Read the privacy policy for more details.
Category 05 Welcome Bonus
When you open a new account and make your first deposit, a 100% welcome bonus is added automatically. You can receive a bonus of up to ৳5,000. For example: deposit ৳1,000 and you get ৳1,000 as a bonus, bringing your total balance to ৳2,000. The minimum deposit amount is ৳200.
The welcome bonus has a specific expiry period. If the wagering requirement is not met within the validity period, the bonus may be cancelled. The exact expiry date is shown in the bonus section of your account or in the related notification. It is best to start playing soon after receiving the bonus.
Yes, you can generally request to cancel the bonus from the bonus settings in your account or through live chat. Keep in mind that cancelling the bonus will also cancel any winnings earned from it. If you want to withdraw funds without the bonus, confirm this with support first.
The wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. bjbji's welcome bonus has a wagering requirement of 20 times, calculated on the bonus only — not on the deposit. For example: if you receive a ৳1,000 bonus, you must wager ৳1,000 × 20 = ৳20,000 before you can withdraw winnings from the bonus.
Generally, bets placed on slot games count in full toward wagering. For live casino games such as Baccarat or Roulette, contributions may be partial or excluded entirely in some cases. The exact contribution rate for each game is detailed in the bonus terms and conditions. If in doubt, ask support.
Have more questions?
If you cannot find your answer on this page, our support team is always ready to help. Get instant assistance via live chat, or write to us in detail by email — support is available in both Bengali and English.
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